Alpro Privacy Policy
Last Updated: 1 August 2025
This statement sets out the Privacy Policy and practices of Alpro Alliance Sdn Bhd (“the Company”), including its subsidiaries and associated companies worldwide (together, “the Group”), in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. It complements, and does not replace, any express terms agreed upon by you when submitting data to the Group.
1. Personal Data We Collect
We may collect personal information including, but not limited to:
- Name, Age, Gender, Date of Birth
- Race, Nationality, Identity Card / Passport Number
- Contact Information: Home Address, Phone Number, Email
- Transaction Data: Purchase history, loyalty rewards, redemptions
2. Purposes of Collecting Personal Data
Your personal data may be used for the following purposes:
- To provide services and contact you (SMS, email, etc.)
- To update you on sales, promotions, and third-party partner offers
- Customer service and handling inquiries
- Data maintenance and updates
- Administrative and operational purposes
- Statistical and internal analysis
- Tax filing, accounting, billing, and auditing
- Processing refunds or credit notes
- Verification and identification
- Legal or regulatory compliance, including reporting to auditors
If you provide personal data of others, you confirm that you have obtained their consent.
3. Data Quality and Accuracy
We take reasonable steps to ensure that personal data collected is accurate, complete, and up to date.
4. Data Security
The Group implements appropriate safeguards to protect your data from misuse, unauthorized access, and loss. We retain personal data only as long as necessary, after which it is destroyed or permanently anonymized.
5. Access, Correction, and Deletion
You may request:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of your data (note: this forfeits any loyalty points or redemptions)
Requests must be made in writing to customercare@alpropharmacy.com. Administrative fees may apply. We reserve the right to deny unreasonable or repetitive requests and in cases permitted under the PDPA (e.g., ongoing investigations, legal holds, or commercial confidentiality).
6. Transborder Data Transfer
If your personal data is transferred outside Malaysia (e.g., for internal processing within our Group), we ensure that appropriate data protection standards are maintained.
7. Enquiries & Complaints
To submit a request or ask about our privacy practices:
Phone: 06-792 1923
Email: customercare@alpropharmacy.com
Additional Notice for Alpro Mobile App Users (Google Play Compliance)
This section applies specifically to users of Alpro mobile apps available via the Google Play Store.
1. Additional Data Collected
When using our mobile app, we may collect:
- Device Info: OS version, model, Android Advertising ID
- App Usage: Clicks, screen views, session duration, crashes
- Location: Only if you grant permission
- Notification Tokens: To enable push notifications
This helps improve app performance and offer relevant content.
2. Third-Party Integrations
Our app may use trusted third-party services, including:
- Google Firebase – crash reports, analytics, push notifications
- Payment Gateways – for purchases and transactions
- Marketing Tools – remarketing, in-app campaigns (with your consent)
All services comply with Google Play and PDPA standards.
3. Children's Data
Our app is not intended for children under 13. We do not knowingly collect data from children. If such data is discovered, it will be deleted upon request.
4. User Consent and Permissions
By installing and using the Alpro app, you consent to:
- Data collection and use as outlined above
- Device permissions (e.g., camera, GPS) that you may grant or revoke anytime in your device settings
5. Data Retention and Deletion (App)
Your app-related data is stored only as long as needed. You may request deletion by emailing customercare@alpropharmacy.com. Deletion results in the removal of data and forfeiture of any loyalty points.
6. Mobile App Contact Point
For mobile app-related privacy inquiries:
Phone: 06-792 1923
Email: customercare@alpropharmacy.com
Department: Digital Innovation – App Support Team
