The investigators worked with 111 participants that have type 2 diabetes. The participants are separated into 2 groups.

One group enrolled into a subscription programme called SugO365, a personalized care service based on self-recorded blood glucose values.

• Each of these participants received a glucometer connected to a mobile app to help them track their blood sugar levels.
• Over the next 6 months, virtual follow-ups allow healthcare professionals to provide these participants with personalized advice based on these participants’ blood sugar level readings.
• Participants also attended educational sessions on how to better manage their diabetes.

The remaining participants enrolled in a control group that was more ‘old school’:

• They received regular offline education session at the pharmacy outlets they attended.
• Their body weight, blood glucose, and HbA1c were assessed, and diabetes education was provided on topics such as complications and the importance of management.
• Dietary counselling focused on balanced nutrition and a diabetic diet were also provided.
• Scheduled appointments for monitoring and follow-up were arranged every 3 months, with data collection carried out at the same time.

The investigators measured the participants’ blood sugar levels (using HbA1c tests) and quality of life using a survey called SF-36. They checked in with the participants at the start of the study, after 3 months, and at the 6-month mark.