Malaysia’s prescription pharmacy chain Alpro Pharmacy has launched its door-to-door prescription medication delivery in partnership with GrabExpress, Grab Malaysia’s on-demand delivery service.

Alpro Pharmacy said in a statement on Tuesday that by launching video showcasing the fully online flow from tele-consult to filling the prescription to sending the medication straight to doorstep, the collaboration aims to provide the much-needed support for stay-alone elderlies, chronic-illness patients and parents of young children, who might find leaving home for the pharmacy a hassle or physically not possible.

“As community pharmacists, we strive to make it a point to address our regular customers by their names when they walk through the door,” said Low Swee Siong, Chief Executive Officer of Alpro Pharmacy.

Through the years, he noticed more and more young people are leaving their hometowns for work and their parents in an empty nest.

Therefore, he said the firm’s medication delivery serves as a means for the children to continue taking care of their elderly parents even when they are away.

“We also realize the struggle faced by working parents who need to balance working from home and childcare, especially when their child falls sick. Hence, the availability of on-demand deliveries specifically for prescription medication meets their urgent needs,” he added.

According to the statement, the quick medication delivery is an extension of Alpro’s e-pharmacy service launched in 2021 amidst the pandemic.

Under the service, patients can consult with a doctor virtually, receive medical advice, and obtain an electronic-prescription, if necessary, without the need to leave the comfort of their
home.

Once the prescription is issued, the e-pharmacy’s team of professional pharmacists dispenses the medication, ensuring accuracy and adherence to safety protocols.

The prescribed medication will then be delivered to patients leveraging GrabExpress.

It is noted that Alpro Pharmacy has been a long-standing merchant-partner on GrabMart, delivering over-the counter pharmacy items right to customers’ doorstep.

“This partnership highlights how various online services on our platform can help a business enhance the way it caters to customers’ needs,” said Tan Jiong Jian, Director of Commercial and Deliveries at Grab Malaysia.

According to him, tapping into GrabExpress as a last-mile delivery solution, Alpro’s customer base now have access to an even wider range of products and services all from the comfort of their homes, while providing delivery-partners on Grab with more earning opportunities too.

“We’re proud to be able to collaborate with the Alpro brand once again, especially in supporting their efforts to reinvent how Malaysians get medication timely and reliably,” he added.

Started a single pharmacy outlet in the small town of Port Dickson in 2002, Alpro Pharmacy is now a diversified community chain pharmacy that provides comprehensive primary healthcare solutions via over 250 outlets including Alpro Pharmacy, Alpro Clinic, Alpro Physio and BB Fortress, both online and offline, nationwide.

The firm is supported by a team of more than 650 healthcare professionals, ranging from doctors, pharmacists, nutritionists, dietitians to physiotherapists and many other
healthcare professionals.   

Serving more than 2 million families in Malaysia, Alpro Pharmacy is a community pharmacy in the country to provide MYR 1 million ($220,000) product liability insurance to
safeguard the supply of genuine medications.

With over 500,000 prescriptions filled per year, Alpro Pharmacy is also the largest prescription pharmacy chain in Malaysia.