How Can We Help You?
General
Membership
Shipping & Delivery
Returns & Exchange
Payments
Refund
Price Match Policy
- Get rewarded with every purchase*. RM1 = 1 point.
- Redeem points for cash 2000 points = RM10 to be used in store or online
- Get rewarded with double points on your birthday (offline only)
- Get 150pt when register online.
- Enjoy the “Pay 10 get 30” scheme. For new member,
- Get RM10 Alpro E-Store Voucher
- Get RM10 cash rebate on selected health screening
- Get RM10 worth of points (2000 points)
- Exclusive discounts, newsletters and news update for member
- Special rebates or deals from local merchant partners
- Get update on monthly benefits
*Points are rewarded on all qualifying merchandise purchases except certain milk formula adult diapers and oncology medications.
Click into “Account” and review. Remember to redeem your points online or in-store every end of the year.
Get rewarded with every purchase. Enjoy extra points on special events such as member’s day sales
You could refer to Your Lifetime Loyalty under Monthly Member Activities for more promotion & excitement event of the month.
Yes. All personal data submitted are kept highly confidential and secured.
Potential Scam – Be aware of scam competitions implicating Alpro Pharmacy
Alpro Pharmacy has received a number of reports about potential scams, including through mobile phones (via SMS) and online competitions (including through Facebook) and via email.
Alpro Pharmacy is not affiliated with, and has not authorised these sorts of competitions which are not published in official website or social media platform as follows:-
- Alpro Pharmacy upcoming event & promotion webpage; or
- Alpro Pharmacy official facebook /instagram; or
- Alpro One Click official facebook/instagram.
If you suspect the communication is a scam, we recommend that you ignore the correspondence, let us know and also report it to Sebenarnya.my https://sebenarnya.my/salur/. If you are not sure of the authenticity of any communication, please contact the Alpro Pharmacy Customer Care Team .
Customer Care
Yes. All personal data submitted are kept highly confidential and secured.
No. This delivery charges may change according to the weight of the product, and delivery destination. You may check the actual delivery rate upon check out page. Any weight more than 5kg, there will be extra charges according to the weight tier.
Alpro Pharmacy reserved the right to requests extra courier charges on International route based on actual weight, custom clearance and tax incurred which are varies from time to time.
All items selling at Alpro Pharmacy are 100% Genuine and Medication Safety which is safe to delivery to your destination.
Firmly, we make sure that the sale of all items complies with all laws and regulations.
- Animal and wildlife products (including, without limitation, wild animals);
- Artifacts and antiquities;
- Used cosmetics;
- Counterfeit currency and stamps;
- Credit and debit cards; Currency or credits including, without limitation, digital currency or credits, and stored value cards;
- Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia. For more information, please click https://www.pharmacy.gov.my/v2/en/apps/iklan
- Embargoed goods;
- Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
- Government or Police related items such as badges, insignia or uniforms
- Human parts or remains
- Lock-picking devices
- Lottery tickets
- Prohibited Food: For the safety of our community, we may not list any food items hazardous to human health.
- Pesticides
- Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties.
- Services: Unless expressly allowed by Alpro Pharmacy, the provision of services, including but not limited to services that are sexual, illegal in nature or in violation of the Terms of Service, are prohibited on this platform.
- Slot machines
- Recalled items
- Shares, stock, other securities and stamps
- Tobacco or tobacco-related products, including without limitation electric cigarettes/e-juices that contain nicotine;
- Obscene, seditious or treasonous materials
- Products that (a) relate to campaigns, elections, political issues, or issues of public debate, (b) advocate for or against, or attack a politician or political party, or (c) promote or encourage any form of hate, crime, prejudice, rebellion or violence;
- Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery
- Stolen goods
- Mislabelled goods
- Telecommunication equipment that has not been registered with the Malaysian Communications and Multimedia Commission (MCMC), and electronic surveillance equipment and other similar electronic equipment such as cable TV, de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices;
- Any other items that are, or that contain components that are (i) illegal or restricted in the jurisdiction of Alpro Pharmacy or which otherwise encourage illegal or restricted activities, or (ii) determined by any governmental or regulatory authority to pose a potential health or safety risk.
Yes. We have international delivery route to countries listed below:-
- Singapore
- Indonesia
- Brunei
- Hong Kong
We will revise the delivery rate without prior notice based on different delivery destination & courier services, hence you may check the actual delivery rate upon check out page.
Alpro Pharmacy reserved the right to requests extra courier charges on International route based on actual weight, custom clearance and tax incurred which are varies from time to time.
All items selling at Alpro Pharmacy are 100% Genuine and Medication Safety which is safe to delivery to your destination.
If you would like to find out more details about Dangerous Goods or prohibited items for our Supported Logistics, please check out the respective links below.
DHL eCommerce Terms and Conditions for Shipping
J&T Express Malaysia Terms and Conditions for Shipping.
Ninja Van Malaysia Terms and Conditions for Parcel Delivery
GDex Malaysia Term and Condition for Shipping
This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.
When shipping your parcel, it is important to take note of the nature of your products.
If you have more questions, you can contact us at customercare@alpropharmay.com .
This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.
When shipping your parcel, it is important to take note of the nature of your products.
If you have more questions, you can contact us at customercare@alpropharmay.com .
This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.
When shipping your parcel, it is important to take note of the nature of your products.
If you have more questions, you can contact us at customercare@alpropharmay.com .
Kindly refer to our “Privacy Policy”
Yes. All personal data submitted are kept highly confidential and secured.
Kindly refer to our “Privacy Policy”
Kindly refer to our “Price Match Policy”.
No. Only selected items with ‘Guarantee Lowest Price’ logo will be involved in the Price Match request. The item lists are subject to change.
Sorry, we only match for the identical item, in terms of size, model, quantity, brand, colour, flavour.
Yes. The Price match period must be done within 7 calendar days from the date of purchase from Alpro Pharmacy with receipt. The claim must be submitted within 30 calendar days from the date of purchase from Alpro Pharmacy.
No, customers are only allowed to request the Price Match claim at the same Alpro Pharmacy outlet where the item is purchased.
We will honour the price match according to the quantities stated in both receipts from Alpro Pharmacy and the list of physical retailers in Appendix B, whichever quantity is lower.
Price match policy applicable for the items sold and fulfilled by the list of physical retailers in Appendix B only.
No. We only price match for the products which are purchased from the physical stores.
a. The Receipt/Invoice from the Alpro Pharmacy and retailer, which is completed with the Retailer’s name, Item description, Item packaging, quantity and price and date of purchase. Only original copies of computer-generated point of sale receipts will be accepted.
b. The products bought from the Alpro Pharmacy and retailer.
c. Alpro’s member card.
All approved price matches would be compensated through Alpro Member Point. The points would be credited into your membership after verification.
It would take up to 30-45 working days to process the price match request. You will receive a notification from Alpro’s customer service via Email/Whatsapp once the process is done.
- Watsons Pharmacy
- Guardian Pharmacy
- Big Pharmacy
- Caring Pharmacy
- Health Lane Pharmacy
- Multicare Pharmacy
- Aeon Department Store
- Lotus’s Hypermarket
An e-invoice is a digital record of a transactional exchange between a seller (supplier) and a purchaser (buyer), which goes through the government portal in real time for validation and recordkeeping.
E-invoicing is mandatory for businesses across all sizes and industries. However, to facilitate a smoother transition, it’s being rolled out gradually in phases, based upon the turnover of each business.
No, e-invoice applies to both domestic and international transactions.
E-Invoicing will be implemented in phases, with Alpro Oneclick starting this process on August 1, 2024.
