Big Dream With A Humble Start
The Leading Community Pharmacy In Malaysia
In The Beginning
The First Alpro Pharmacy
The first Alpro Pharmacy was started on 1st Feb 2002 when Ph.Low Swee Siong and his partner Ph.Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur’s leading pharmacies, Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store.
A question being asked “Where was the desire to provide superb customer service?” had driven him to open his vision community pharmacy – Alpro Pharmacy.
2010s A Decade Of Growth
With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening location throughout Negeri Sembilan, Selangor, Penang, Johor, Terrengganu, Kelantan, Melaka and Sarawak.
In 2020, Alpro consolidated its status by setting up its Head Quarter in Sendayan TechValley comprising of 3 major wings (Engagement, Supply Chain and Operation).
Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open more than 20 outlets in 1 year, and achieved revenue growth more than 300%.
Malaysia's Best & Largest Prescription Pharmacy Chain
& Now Rooted At More Than 300 Locations In Malaysia
Running out of medicine? Or think you need some? Don’t worry! Just download our Alpro app to replenish your prescribed medicine or talk to any of our friendly doctors to seek health advice.
Medipak / Medilist / Medicheck
The Leading physiotherapy system
Best rental service for medical equipment
Great-in-house elderly care system
Perfect sugar control management subscription plan
Professional minor illness service
Our Commitment
We only focus on one thing, providing you with a peace of mind through our expertise.
Alpro Vision
For a healthy and vibrant world
Alpro Mission
To provide opportunities, health, and guidance to anyone striving for a better life. We promise to provide professional services and to become a disease prevention and health improvement center.
Alpro Philosophy
Alpro will keep challenging and improving on business practices, products, and services for the betterment of ourselves and our community, we shall strive for excellent and highest effectiveness.
It’s a commitment, we, The Alproeans, carry with us in every aspect of our service.
Our Corporate Positioning
- Professional & Personalized Service Innovations
- Business Management System
- Community & Customer Engagement
Medication Safety,
Our Priority
This is never merely a slogan that we set for fancy publicity, but a concept that we put into practice from Top to Down in the entire organization.
We innovate and introduce ground breaking ideas in providing pharmacy service to our patients.
Continuous Learning
Real Time Data
2021-2022
- Alpro Pharmacy became a certified member of United Nations Global Compact
- Awarded SOBA 2021 Malaysian Business of the Year, Platinum Award Best in CSR & Customer Service
- Alpro Pharmacy Achieved ISO 9001:2015 Certification on 31 December 2021
- Holding the record of ‘MOST NUMBER OF PRESCRIPTION DISPENSED BY A COMMUNITY PHARMACY IN A YEAR IN MALAYSIA’, certified by Malaysia Book of Records
- Partners with Japan’s Sugi Pharmacy to Exclusively Offer Japanese Healthcare & Personal Care Products in Malaysia
2020
- New HQ and Warehouse occupying 6.6 hectar land in Bandar Seri Sendayan
- Launching of Alpro Pharmacy Silvercare Team
- Launching of Minute Consult with certified MIS pharmacist
2019
- Alpro Pharmacy first landed in Pearl of the Orient, Penang Island
- Successfully created a new Malaysia Book of Record in the Most Number of Glucose Test Conducted
- Launching of SUGO365, the first Glucose Monitoring Subscription plan in Malaysia
- Alpro Pharmacy Received the Gold Award of SOBA 2019 in Corporate Social Responsibilities
2018
- First East Malaysia Alpro Pharmacy Store set up in Kuching, Sarawak
- Awarded with Sin Chew Business Excellence Award in Product & Services
- First Alpro Pharmacy Little Pharmacist Camp in Seremban
- Conducted 37 sessions of blood donation with total of 1 million cc of blood collected
2017
- Created MBOR in the Most Number of Well Wishes Greeting Cards with Finger Print by Children
2016
- Awarded Sin Chew Business Excellence Awards in Product and Service Excellence and CSR Excellence
- Awarded SOBA 2016 in Best Innovation
- Awarded the Best Employer Award (SME category) by Ministry of Human Resources
2015
- Medicpak, Medilist, Medicheck and cautionary label is introduced for the first time in Malaysia
2014
- Introduction of Alpro Charity Water to fund Alpro Foundation.
- Alpro Pharmacy was voted the Best Pharmacy of Readers’ Choice Awards by Natural Health Magazine for consecutive 2 years
2002-2013
- The first Alpro Pharmacy started at Oceanic Mall, Port Dickson
- Alpro Pharmacy became the largest community pharmacy in Negeri Sembilan in 2012.
- Alpro Pharmacy expanded the number of outlets has exceed 20 by the year of 2013.
Our Awards
- 20
24Best Community Pharmacy (Chain)
- 20
22Malaysian Business of the Year
- 20
22
Platinum Award Best in CSR
- 20
22
Platinum Award Best in Customer Service
- 20
22Lazada People's Choice
- 20
21ISO 9001:2015 Certified
- 20
21The Malaysia Book of Records (Most Number of Prescription Dispensed)
- 20
21The Brand Laureate SMEs Best Brands e-Branding Award in Retail Pharmacy
- 20
20
Malaysia Favourite Website Award 2020 (E-Commerce Category)
- 20
19Star Outstanding Business Award (SOBA) Best in CSR Gold Award 2019
- 20
18
Sin Chew Business Excellence Award 2018
- 20
16Sin Chew Business Excellence Award 2016
Our CSR Wing
Creating Sustainable Communities That Work For Everyone
Today, Alpro Foundation set its focus towards supporting youth to stay on their education journey in schools through The Growing Stars Project.
The primary source of funds in the Alpro Foundation is from recycling efforts and contributions from supporters of Our Charity Water.
Our Subsidiaries
A Leading PhysioTherapy Clinic
We have a team of qualified physiotherapists working together to treat patients from variety of condition ranging from sports injury, spinal problem, muscle & joint pain to neurological conditions like stroke, Parkinson, traumatic brain injury.
Growing Together With The Greatest Leaders Accelerates Success
Whether that you are seeking to achieve exceptional business concepts, or wonder how to hire and engage great employees, or build up your soft skills and leadership, Alpro Academy is equipped to provide the solutions in preparing you for greater success.
